Refund Policy

1) Eligibility

• Items must be unopened, unused, and in original packaging.
• Requests should be made within 7 days of delivery.
• Proof of purchase (order number or receipt) is required.

2) Non-Returnable Items

For safety and hygiene, certain skincare or personal items may not be eligible once opened or tampered with. We will inform you during confirmation if an item falls under this category.

3) How to Request a Return or Refund

• Contact us via email or phone with your order number and concern.
• Share photos if the item arrived damaged or incorrect.
• Our team will review and guide you on next steps, including pickup or drop-off instructions where applicable.

4) Refund Method

Approved refunds are processed to your original payment method when possible. Processing times may vary by provider; we will share an estimated timeline once confirmed.

5) Exchanges

If you prefer an exchange for a different item or shade, we will check availability and confirm any price differences before proceeding.

6) Shipping Costs

Return shipping arrangements and costs may vary by case (e.g., damaged/incorrect items vs. change of mind). We will clarify any applicable fees before you proceed.

7) Timelines

We aim to review requests promptly. After approval and receipt of the returned item (if required), we will finalize the refund or exchange based on the agreed method.

Contact Us

Need help with a return or refund? Reach us at:

• Email: admin@mariannevelvetgrove.site
• Phone: +63 961 568 2825
• Address: Phase 2 Block 56 Lot 1, Upper Bicutan, Taguig City, NCR 1633, Philippines